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Power Member |
Is it just me and my perhaps oversensitivity to language that finds this phrase on the rates and dates page meaningless, and indeed confusing as we've discussed? Who is it directed to? Who's the intended audience for this? If it means a tour is almost full and one should call for status, shouldn't it be the travel agents who should call. And do the travel agents check this page? I think not.
If it's for people who book through the website, who should they call? If it's a guaranteed tour, then its intent must be to throw into question the tour's status--whether it's going or not--in which case, isn't it the company's responsibility to do the calling, to let the trade know so they can inform their clients? I know, I know, a host of questions but please Trafalgar--can you let people in on the meaning of this command to "please call'? Many here. I'm sure, would appreciate it. Brenda Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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Member |
E.T. perhaps (call home)?
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Power Member |
Brenda ~ Totally agree with all the above issues, I have been scratching my head a bit over the last few months regarding this wording.
However, you have rasied the question as to whether TA's read this BB - the short answer is that they don't. When I went in to book my tour I got to talking with another lady who was also waiting to book her TT. This lady was going to book a European tour, (European Horizons I think)anyway, when I mentioned to her that there was a considerable discount on the Grand European she decided to ask the TA. Now, both her TA and my own knew nothing about it! They asked me how I knew, and were quite put out that Trafalgar hadn't notified them of this special, now this had been advertised on the web for a couple of weeks by this stage! Cheers Jewel Smile, it costs nothing to give a good impression! |
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"Mentally.....gone!" Power Member  |
Haven't we already established that the 'please call' phrase can mean one of two things? Haven't we already asked TT to make things clearer? Haven't we always met with nil response?
jewel ~ 100% correct TA's do not read the web-site. I don't understand why TT don't email them with specials, after all we, the customer receive them in an email, at least I do.  Live each day....instead of counting the years. |
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"Port" Power Member  |
Interesting question Brenda, I would use the "Contact Us" button at the bottom of the page and ask TTWeb as they may not read this thread. I would also go to the "Home page" and use the "Contact us" button there and ask Trafalgar direct. Lets see who answers first. Missie  |
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Power Member |
Dimpz: While I "hear" the impatience in your post at raising this issue yet once more, it's worth noting that yet another new member is asking the question below. It's a bit like the tipping or "what shall I wear" issues isn't it that come up over and over again? Except that these are not perhaps as crucial to someone not knowing whether their tour is a go or not. Brenda Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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Power Member |
Good and helpful ideas, Missie. I shall do that tomorrow when they're awake .Brenda Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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"Port" Power Member |
Why not ask Trafalgar this question. Missie |
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Power Member |
I doubt I 'd receive an answer before I leave!   Cheers Jewel Smile, it costs nothing to give a good impression! |
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"Mentally.....gone!" Power Member |
I think frustration would be perhaps a better description. As to the tipping & clothing questions we can give answers. To the please call question we can only surmise. Hence the frustration. Although now you have chosen to be proactive perhaps we will have a definitive response. Looking forward to it. Live each day....instead of counting the years. |
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"Port" Power Member |
You'll never know Jewel unless you try. Missie |
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Member |
Missie, the 'contact us' button doesn't work, still awaiting for a reply to a question asked months ago. I've given up on a reply.
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"Mentally.....gone!" Power Member |
Winnie Pooh ~ Several months ago there was a problem with the 'Contact Us' button, like you I could never get a reply. However TT Web looked into it & fixed it & since then I have had replies within 48 hours. Fantabulous Live each day....instead of counting the years. |
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Power Member |
Trafalgar really needs to do something about this "please call". I have two tours booked for later this year. Both are shown as "please call". My TA told me months ago that they were both guaranteed but neither is shown as guaranteed. If they are guaranteed Trafalgar should show them as guaranteed.
Instead of looking forward to the tour and counting down the days until the tour begins I now count down to 50 days until the tour begins and that just is not acceptable. Only 4 days until the first tour is guaranteed. |
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Power Member |
JoeD: As requested, I've just notified them above in their own thread. We'll see. They do need to come up with a better and clearer phrase, I think we'd all agree to that.
Brenda Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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