Moderators: TTWeb
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Power Member |
I'm not sure whether your frustration is directed at me for raising the topic or at TT for not changing the phrase, or at the newcomers who ask the question over and over. I have notified TTWeb of both the thread and the puzzlement over the meaning of the phrase, though I'm sure if you're frustrated, you would tell them that yourself? We'll see. Brenda Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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Member |
"please call"
means the tour is guaranteed to go but few seats are still available. It depends on number of persons and starting airport, clients may/can be arranged into this tour. |
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Power Member |
Otto, since a majority of people don't come to this site for information--and we know they don't--how does the phrase "please call" indicate all that you've said above to a newcomer? How did you know this?
Brenda p.s. I asked the same question, what does this mean, two years ago, Otto, and Chris Marriott replied it could mean almost anything. Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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New Member |
I contacted Trafalgar directly using the Contact Us button and received a reply the next day to the "Please Call" question. Please Call means the departure is no longer being available to book at will any longer. My Italian Scene departure 11 Sept 08 is, in fact, closed for sale. Trafalgar are no longer taking bookings for this date. However, the trip is still designated as a guaranteed departure. This has certainly put my mind at ease and I can now look forward to the trip. I was also very impressed at how quickly they responded!!
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Power Member |
Am I the only one confused by this explaination?  Maybe a better term would be "this tour is fully booked"or even a simple "sold out"surely this would cause less anxiety.Cheers Jewel Smile, it costs nothing to give a good impression! |
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Power Member |
Thanks Jewel: Precisely what I was trying to get at.
 --or "four places left" or whatever. I'm still confused as to who one should call or who should do the calling? Thank heavens, someone "got it."  Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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"Port" Power Member  |
Jewel ~ To us the simple consumer this would be a perfect answer, but, to Trafalgar I'm not sure they want their competitors knowing their tour status, plus this double talk allows the TA or Trafalgar themselves to talk the customer into another tour on a different date. Business is business, therefore certain terminology is kept close to the chest, so to speak.  Missie |
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"Mentally.....gone!" Power Member  |
IMO anyone is entitled to raise an issue if they so choose. So, no, my frustration is not at you & it would be very unfair to be frustrated at newbies who are unaware (one presumes) of history. I am frustrated that a 'double speak' phrase remains in place. To suit who? Yes, I guess we will see. Live each day....instead of counting the years. |
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"Mentally.....gone!" Power Member |
Yes Otto all that you have said is correct, unfortunately it also means a tour is cancelled. Therein lies the frustration.  Live each day....instead of counting the years. |
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Power Member |
Well, so far, I haven't heard a word from them, so I guess the frustration continues.
Brenda Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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Power Member |
Missie, while I can see the sense in all that you've said about code and tours and business, my question then becomes, why bother putting anything beside the date of the tour. If they've cancelled they are obliged to let their clients know; if anyone else wants to book the tour, the TA will TT and find out if there's room or not. It would save a great deal of frustration and anxiety if they just left it alone, no? Brenda Travel is only glamorous in retrospect. Paul Theroux (1941 - ), in The Washington Post |
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"Port" Power Member |
Hi Brenda I vaguely remember someone saying that in some countries you can book direct with Trafalgar which is probably the reason we see the tour status beside each tour. I can well understand a TA phoning for availability of a tour, bookings change on an hourly basis from Full to 4 places left. I do understand people frustrations with the “Please Call,” but nobody seem to take into account that booking status changes from day to day and for all types of reasons. It would be more confusing for people to see a different status on the board each day and this would also be very bad for business. The central booking system is the only way to properly check availability. This of course is only my opinion. Missie |
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Power Member |
I hear you Missie From a business perspective, especially in these difficult times, shouldn't a company be coming up with new marketing ideas? If TT changed their mindset and incorporated a different approach to the "please call" dilemma they may find that passengers regain their confidence in the company and when we see "sold out" we would be thinking how well TT are doing if their tours are selling so well, another confidence booster!  win-win situation This message has been edited. Last edited by: jewel, Cheers Jewel Smile, it costs nothing to give a good impression! |
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"Port" Power Member |
Hi Jewel, I think the problem with the word "Sold Out" is that it gives Trafalgar no where to go in trying to sell another tour for a different date, plus the "Sold Out" status can change without notice, e.g. you have a booking for 15 and they have to cancel at 50 days out, this would be disastrous for the tour operator. For Trafalgar to continue to be competitive and offer great tours they need to have flexibility in bookings. Missie |
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Power Member |
Hi Missie~ The 'sold out' terminology was just an example, 'almost fully booked' could be used instead. However, TT are very good at changing the status as we have all seen, so if they receive a mass cancellation, why couldn't they change the status to something like " selling fast" or " Hot Tour" or maybe even "hurry, seats limited" or (Brainwave ) "new seats released" instills a sense of urgency for potential passengers. no where to go in trying to sell another tour for a different date, Sorry Missie but I am confused about why you say this. Of course Trafalgar can sell another tour on a different date, after all that's what is happening now isn't it? Cheers Jewel Smile, it costs nothing to give a good impression! |
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